Squeak in General

Who is Squeak... and why the name?

Well, Squeak was created by Pippa Oostergetel. As a Textile Designer working within the industry in Melbourne, she slowly got tired of designing product for other people and decided to start designing her own product. Pippa has what we call, ah-hem… an obsession with scarves, so it was a natural place for her to start.

And why the name you ask, well, she's known as Pipsqueak of course!

Where are your products designed and made?
Who designs your products?
Where can I see your Products?

If you want to see our products in the flesh then you’ll need to find your local stockist. Email us at info@squeakdesign.com and we’ll notify you of your closest retailer. We also attend design markets regularly. Stay up to date with which markets we’ll be attending by following us on Facebook or Instagram.

Products

What are your products made from?

We only use natural fibres here at Squeak. So that means natural silks, cottons and even genuine leather.

How do I keep my scarf looking pretty?

Good question. Firstly, if you get your scarf dirty, then don’t fret. If it’s a relatively simple and small stain then try and give it a bit of a spot clean. Just dab it with a clean cloth and some cold water. Avoid all chemicals. However, for the bigger stains, a full wash and if spot cleaning doesn’t work, you really should just bite the bullet and take it to a dry cleaner. They will make sure it gets cleaned up nicely!

How do I look after my canvas bag?

Firstly, we highly recommend treating your bag with some form of fabric and leather protector before you use it. This will help prevent stains and the general dirt that builds up after constant use…and let’s face it, you will be using your bag constantly. Test a small area of the bag first to make sure the product you have chosen won’t stain the bag.

If you do manage to get your bag dirty, however, then we recommend spot cleaning. Simply dab at your bag with warm water and a clean cloth, maybe even a little fabric cleaner. Don’t over soak and try not to get the leather too wet, as you may get water stains. If your bag doesn’t have metallic foiling on it, then you may even be able to take it to the dry cleaners and ask if they think they can get some of the dirt out.

How do I clean my quilt?

We recommend dry cleaning the quilts. They are so beautiful and hand stitched, we’d hate for it to get ruined. You can of course spot clean it, but for a thorough wash then dry cleaning is the best option.

Shipping and Returns

How much do you charge for Postage?

All orders over $150 within Australia have free postage! If, however, your order isn't quite that much then you will be charged based on your address and the weight and size of the item/s you have bought. But don’t worry, you can always check how much it will be in your cart before you purchase anything.

For most international orders a flat rate of $30.00 AUD will apply. However the price may change if ordering multiple products. Make sure you have a look at your shopping cart to see the full cost of postage. Delivery should take between 1-4 weeks, however this time may vary. All deliveries will be registered with Australia Post, however only limited tracking services will be available. Once sent, a package identification number will be emailed to you. In order to check on the status of your delivery, go to the Australia Post website.

How long will my order take to deliver?

We can guarantee that we will dispatch your order within 1-3 working days. All products will be sent from Melbourne, so if you live somewhat close by then you should get your order within 3-5 working days… however if you live amongst the highest peaks of The Andes, then please forgive us if takes a little longer. Most International orders should take around 1-4 weeks…just maybe not to The Andes.

What is your returns policy?

We get it, sometimes it seemed like a good idea at the time, then you receive your order and you wonder if it's really right for you. No worries! We have a 14 day returns policy. If you don't think your Squeak order is quite what you're after then notify us at orders@squeakdesign.com within 30 days of receiving your purchase.

Then return your item to:
Squeak
PO Box 2000,
Camberwell. VIC
Australia. 3124

Keep in mind all items must be returned in an unused state and in their original condition and packaging. Once the item/s have been received by Squeak and assessed to be in an unused, undamaged and original condition, then we will offer you your refund. Please be aware that no refund / exchange is guaranteed as it is subject to our review of the returned product. All return postage costs will not be covered by Squeak, this will have to be covered by yourself. No exchange or refunds accepted on items bought on sale

I haven't received my order yet or I did, but it was damaged :(

Oh dear, how long ago did you place the order? For orders within Australia, please leave at least a week and a half before you panic…we all know Australia Post can be a little slow sometimes. If you’re outside of Australia then it can take a while, up to 4 weeks, so please keep checking your tracking number.

If you do feel it’s been way too long, then contact us at orders@squeakdesign.com and we will do our best to track down your package for you and work on a solution if indeed it has dropped off the face of the earth. But we’re sure it will show up, waiting makes the heart grow fonder.

If you have got your order, but it's incorrect or damaged, then well, that’s truly terrible and we are so very sorry for this. We will do all we can to make sure that we fix this problem as soon as possible. Firstly, email us at orders@squeakdesign.com and describe the problem. Include photos if that makes it easier. From there we will work on a solution.

PAYMENT AND SECURITY

What forms of payment do you accept?

We accept all the major credit cards; Visa, MasterCard, American Express. Direct payments through PayPal are also fine by us.

Do I need a Paypal account to purchase through this store?

Nope, that’s fine. However, if you already have a PayPal account, then go for it. Kepp in mind, even if you don't have a Paypal account, you will still need to use their 'portal' to make the payment, but you can simply check out as a guest.

How secure is this store?

Very! All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to make sure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.